Managed Services

Enhancing, optimizing, and modernizing enterprise applications and infrastructure support.

Different applications support various enterprise functions—Finance, HR, Operations, CRM, Compliance, and more. To ensure smooth business operations, all these applications must be well-maintained, aligned with business needs, and continuously monitored. This includes proactive application monitoring, managing upgrades and updates, and providing Level 1/2/3 user support around the clock.

Maintenance and support activities often account for a significant portion of the enterprise IT budget. Challenges include a shortage of experienced talent for legacy platforms, poorly documented systems that have evolved over time, and limited in-house expertise in emerging technologies such as Cloud, Analytics, and IoT—where high demand drives up costs.

Whitecap’s Enterprise Applications and Infrastructure Support Services provide:

  • Mature processes and technology-driven solutions to address complex challenges
  • Reduced application and infrastructure downtime with proactive monitoring for uninterrupted business operations
  • Controlled and optimized IT support expenditure

Services Offerings

Enterprise Applications Management & Support
  • L1/ L2/ L3 Support ​
  • QA & Functional Testing ​
  • Technical Enhancements​
  • Patch upgrades  ​
  • Bug-fixes​
  • Period End Support 
Cloud Managed Support
  • Platform /Application Support & Troubleshooting​
  • Cost and resource optimization​
  • Cloud backup and recovery​
  • Automation​
  • Dashboard & Reporting
Infrastructure Support
  • Cloud and On-prem​
  • Desktops, laptops, Windows, Mac, Linux, Networks, Databases​
  • Back-ups and Storage​
  • Infra Monitoring​
  • Development, Testing, CI/CD environments
Help Desk Support
  • Service Desk Operations​
  • L1 Troubleshooting ​
    & Triaging.
Database Administration
  • Backup and Recovery ​
  • Patching/Verification​
  • Cloning ​
  • Performance Tuning​
  • Capacity Planning 

Expertise And Capabilities

When the right technologies and solutions are implemented, they become a catalyst for accelerated business growth. So, why settle for the status quo of your current technology? Our clients have seen significant gains in productivity by leveraging innovative solutions that work seamlessly in the background to support daily operations.

With our technology accelerators for test automation and process automation using RPA platforms, we introduce innovation that streamlines operations. Additionally, our expertise in AI and ML technologies enables intelligent process automation and real-time operational monitoring, enhancing both the security and efficiency of your business.

Enterprise Package Applications

Oracle EBS 11i/12, Oracle Cloud Apps, NetSuite,  Salesforce, ServiceNow

DW and BI

MicroStrategy OBIEE, Informatica, ODI, DAC, OWB, Hyperion, Tableau, Power BI

Application Development

.Net, Java, Python, Drupal, Force.com, Delphi, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex

Infrastructure

AWS, Azure, Google, Oracle Cloud Infrastructure, Windows, Mac, Linux, Office360, SharePoint

Test Automation and ​ DevOps

Selenium, QTP, ALM, Tosca, Worksoft, UiPath Test Suite, TestLink, Burpsuite, Atlassian, Azure, AWS, Jenkins

RPA and ML

UiPath, Automation Anywhere, Power Automate, UiPath AI Center, IQ BOT, TensorFlow, PyTorch

Let’s Start the Conversation

We build greater future through innovation and collective knowledge.

Follow Us
Facebook Instagram Linkedin Twitter Youtube
Technology Expertise
Services
Contact Us

© Copyright 2025 Whitecap. All Rights Reserved.